Privacy Policy & GDPR

1. Who We Are

Luca Veterinary Care
65 Muir Street
Larkhall
ML9 2BQ
Phone: 01698 442688
Email: info@luca-veterinary.co.uk
Website: www.luca-veterinary.co.uk

Luca Veterinary Care is committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR). This privacy policy explains how we collect, use, store, and protect your personal information.

2. What Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, address, email address, phone number

  • Pet Information: Pet name, species, breed, age, medical history

  • Payment Information: Payment method and transaction details (we do not store card details)

  • Communication History: Emails, calls, messages or feedback from you

  • Website Usage: IP address, browser type, visit duration, and pages visited (via cookies)

3. How We Use Your Information

We use your data to:

  • Register and manage your account

  • Provide veterinary services to your pets

  • Contact you regarding appointments, treatment updates, or emergencies

  • Send vaccination reminders or health advice

  • Respond to your enquiries or complaints

  • Process payments and manage invoicing

  • Improve our services and website experience

  • Comply with legal or regulatory obligations

4. Lawful Basis for Processing

We process your data under one or more of the following lawful bases:

  • Consent – When you voluntarily provide information via our website or forms

  • Contract – To fulfil our obligations when you register as a client

  • Legal Obligation – To comply with veterinary or financial record-keeping laws

  • Legitimate Interests – To manage our business, improve services, and maintain customer relationships

5. Sharing Your Information

We will never sell your personal data. We may share your information with:

  • Veterinary laboratories or referral practices for specialist treatment

  • Pet insurance companies (with your consent)

  • Payment service providers

  • IT service providers who help manage our website or booking system

  • Regulatory bodies if required by law

All third parties are required to protect your data in line with UK GDPR.

6. How We Store Your Data

Your personal data is securely stored in our practice management system and protected with encryption, password protection, and regular system updates.

We retain your data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, and regulatory requirements.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure of your data (in certain circumstances)

  • Object to or restrict the processing of your data

  • Withdraw consent at any time (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at info@luca-veterinary.co.uk or by phone on 01698 442688.

8. Cookies

Our website uses cookies to enhance user experience, analyse traffic, and offer tailored content. You can accept or reject cookies via your browser settings. See our Cookie Policy for more details.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend checking back periodically.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact:

Luca Veterinary Care
Email: info@luca-veterinary.co.uk
Phone: 01698 442688